FREQUENTLY ASKED QUESTIONS

1. How do I place an order?
   You can visit our website, browse the products, and add the items you want to your shopping cart. Once you’ve made your selections, click Checkout and follow the prompts to fill in your payment and shipping information.
2. Can I change or cancel my order?
   If you need to change or cancel your order, please contact our Customer Service department as soon as possible. If your order has not yet shipped, we will do our best to accommodate your request.
3. How much does shipping cost?
   Shipping costs vary based on your order total, shipping address, and selected shipping method. Specific shipping costs will be displayed during checkout.
4. When will I receive my order?
   We typically process orders within 1-3 business days of receiving them. After that, the delivery time will depend on the shipping method and location you selected.
5. How do I request a refund or return?
   You can request a refund or return within 7 days of receiving your order. Please visit our Refund and Return Policy page for details and procedures.
6. Can I track my order?
   Yes, once your order ships, you will receive an email with tracking information. You can use this information to track your package on the carrier’s website.
7. What happens if you receive a defective or incorrect item?
   If you receive a damaged or incorrect item, please contact our customer service team immediately. We will assist you with returns and exchanges.
8. How can I contact customer service?
   You can contact us via the following:

Email: laxman@millowatt.com
Phone: +1 339-228-1117
We will respond as soon as possible during business hours.

9. How can I check the status of my order?
   You can view your order history and status by visiting your account. If you do not have an account, please visit our website and use the email address and order number you provided when placing your order.